Frequently Asked Questions
Order
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and receive exclusive offers.
You can reach us through our Contact Us page or email us directly at info@guiltykids-brand.com. We’ll get back to you as soon as possible.
Shipping & Delivery
We offer worldwide shipping! Shipping costs and times vary depending on your location.
Domestic Orders: Typically delivered within 3-5 business days.
International Orders: Delivery times range from 5-12 business days, depending on your location and customs processing.
Shipping costs depend on the destination and will be calculated at checkout. We also offer free shipping on domestic orders over $150.
Yes. Once your order ships, you’ll receive a tracking number via email to follow your package.
If your package is delayed or doesn’t arrive, contact us at orders@guiltykids-brand.com with your order number, and we’ll work to resolve the issue quickly.
Yes, express shipping is available for an additional fee at checkout.
Returns & Exchanges
We accept returns within 14 days of delivery for unworn, unwashed items in their original condition and packaging. Visit our Refund Policy page for full details.
Contact our customer service team or use our returns portal if available to start a return.
Payment & Orders
We accept all major credit cards, PayPal, and other local payment options based on your region.
If your order hasn’t shipped yet, contact us as soon as possible to make changes. Once it’s processed, we may not be able to cancel or modify it.